A question before you decide?
We reply within 24 business hours, and within 4 hours for Pro and Enterprise customers. A team based in France reads your message, not a form that files it.
Fastest
Write to [email protected] telling us what you run (languages, databases, appliances) and what you no longer want to miss. We answer about your case, not with a brochure.
The questions we actually get
Four kinds come up almost every time. If yours looks like one of them, say so up front: we will answer faster and more precisely.
- “Do you cover this device?”: give us the vendor and the exact version; we check CPE coverage and tell you yes or no, plainly. If needed, the data sources page details what we aggregate.
- “How do I import a CycloneDX SBOM?”: the steps are on the getting started page; if your format comes out of an unusual build pipeline, send us an anonymized sample.
- “Can you sign our DPA?”: yes. Send your template; otherwise we provide ours. Data processing is described in the privacy policy.
- “We are a public body. How do you invoice?”: purchase order and Chorus Pro on the Enterprise plan. Write to [email protected].
The right addresses
| Topic | Address | Response time |
|---|---|---|
| Pre-sales, quotes, demos | [email protected] | 24h |
| Technical support (customers) | [email protected] | 24h · 4h on Pro |
| Public sector, public tenders, Chorus Pro | [email protected] | 48h |
| Education and research | [email protected] | 48h |
| GDPR, DPA, exercising your rights | [email protected] | 30 days at most |
Report a content error
Our comparison pages show the date on which the facts were checked against the vendors' public pages. These pages age; products change. If you spot an error, including one that works against us, write to us: we correct it and re-date the check. The same goes for the comparisons as for the guides.
Report a vulnerability in our own services
We sell vulnerability monitoring: it would be poor form to mishandle our own vulnerabilities. Write to [email protected]. We acknowledge receipt within 72 hours, we do not pursue good-faith researchers, and we keep you informed until the fix.
What we don't do
We don't have a phone switchboard. For a team our size, an email that actually gets answered is better than a number that rings into the void. Enterprise customers, for their part, have a named contact they can reach directly.